Return and Refund Policy

Bookings

• Boat bookings and catering orders are confirmed only when a 50% deposit is received. The balance must be paid in full, 1 day before the charter date or the deposit will be lost.
• The party who made the booking and whose name is on the invoice is responsible for the final payment.

Weather Arrangement 

• Boat trip remains scheduled when typhoon signal 1 or Red rainstorm signal are hoisted.
• Customers should stay contact with vessel owners to confirm all arrangements when adverse weather occurs.
• If the Black rainstorm signal or Typhoon signal 3 or above is still hoisted 2 hours before departure on the scheduled date, the trip is to be rescheduled. The rescheduling date should be within 6 months of the original one, and should be settled within 2 weeks after the original date.  Once the rescheduling is confirmed, no further change is allowed.
• In accordance to the Hong Kong Shipping Ordinances and for safety reasons, when the Black rainstorm signal or Typhoon signal 3 or above is hoisted during the rental hours, vessel owners reserve the right to return at an earlier time than scheduled. No compensation will be provided.
• Customers have to bear the extra cost for the ordered food due to rescheduling.
• If the pick-up point is changed to another pier due to adverse weather condition, customers should follow the advice made by vessel owners and board at the suggested pier.

Payment

• Direct Deposit: Bank of China 012-617-2-003101-7, Blue Ocean Star Yacht Limited
• FPS: 107270019
• PayMe: 61221114

Cancellations

• If a charter is cancelled the deposit or fully paid invoice is non-refundable.

Rescheduling

• Once payment is received and the booking is confirmed, the date of the boat charter cannot be rescheduled.